Shipping Policy

OUR COMMITMENT

Most of the best sellers range are stored right here onsite at FootZone warehouse. Back orders are treated promptly by our supplier/partner in Brasil via express international courier.

  • We ship domestically with Australia Post or our courier partners, whichever is faster and conveniently delivered
  • shipping costs are automatically calculated at checkout based on the order value unless there are flat shipping options mentioned at the time of checkout.
  • Timeframe for Regular Shipping is 7-14 business days
  • Once the order is ready for dispatch, you will get tracking via email. Please contact us if you have not received your tracking information

COURIER SERVICES DELIVERY PROCEDURE

Orders will be delivered between 9 am and 5 pm on business days, and require a signature. Our couriers do not deliver to PO Boxes, so please provide us with a street address for delivery. In the event where no one is available at the shipping address to sign for a courier delivery, a note will be left by the courier delivery driver with instructions for how to book a re-delivery. It is then the responsibility of the customer to arrange a time for redelivery within the conditions set on the note. We will not be liable if the Delivery card or a note left by the courier driver is missing.

AUSTRALIA POST DELIVERY PROCEDURE

If your order is shipped via Australia post, we usually opt for signature on delivery so if there is no attendance at the time of delivery, AUSPOST drivers would usually leave a card in your letterbox. We will not be liable if the Delivery card is missing or not in your letter Box. It becomes your responsibility to track your order using the tracking link provided to you in the email and collect it from your local post office. If you did not receive a tracking number, please contact us

 

SHIPPING OF PRE-ORDER ITEMS

Please be aware that we try to ship orders when all items are available to dispatch – rather than part shipping your order. This means that if your shopping cart contains a Pre-Order item, your order will be shipped in full only when the Pre-Order item becomes available. Please contact us if you have Pre-Order items as part of your purchase and would like the available items to be shipped separately.

ORDER TRACKING

After your order has shipped we will email you with your invoice and a tracking number. The Australia Post and courier partners' website will contain instructions for how you can track your order. All domestic orders can usually be tracked within 10 hours after the tracking number has been received.